by Second Administrator | Apr 19, 2021 | Press
Heart of the Customer’s Jim Tincher sat down with our founder, Kate Nightingale to discuss the role of emotions in the customer experience. The concept of effortless experience and commitment are only few of the elements touched. To know more, read the full article... 
by Second Administrator | Apr 19, 2021 | Press
Retail must be experiential. Stores need to be places where forging relationships take precedence over shifting product. Convenience, discovery and cost are, for the most part, better served online. But how can we reinvent our physical retail stores? According to our... 
by Second Administrator | Aug 7, 2020 | Human Discussions
For the second appointment of our Human Discussions, our founder Kate Nightingale has met Tracey Woodward to discuss the new playbook necessary for consumers brands in order to inspire their teams, communicate with their customers and build strong... 
by Second Administrator | Aug 5, 2020 | Events, Human Discussions
Join us for our next Human Discussions talk on Monday 17th August 2020 at 10am BST with Rebecca Saunders, founder of Seekology. Wellbeing is not a trend anymore, it is a natural way of being and like with anything, consumers like to find their own rituals and... 
by Second Administrator | Jul 21, 2020 | Events, Human Discussions
Join us for the next talk from our Human Discussions Collection on Tuesday 04.08.2020 at 10am BST. What will we be speaking about? The pandemic has shone the light onto every aspect of creating and running consumer brands. No matter what you are selling, fashion,... 
