Tag: customer experience

Human Experience is a Journey and We Are Yet to Take It

Innovative experts are now talking about human experience in the place of customer experience. But what is it and are we even grasping a fraction of it?

Kate Nightingale at Future Stores 2018

Kate Nightingale is chairing a panel at Future Stores with experts from Rituals, House of Fraser and Thomas Cook.

Keynote at Future Stores 2017 Conference

Watch the talk Kate Nightingale has delivered at Future Stores 2017 conference.

Mindbending Breakfast – The Magic Happens on the Shopfloor

Join our next Mindbending Breakfast to discuss the importance of engaged and happy employees in creating incredible customer experience.

Euroshop – Kate is Speaking on Sunday

Our founder and consumer psychologist Kate Nightingale will be speaking at POPAI Forum at Euroshop.

Customer or Brand? Which Should I Focus On?

We often ask ‘What customers want?’. But do we really allow ourselves to think like a customer when developing customer experience?