We will be speaking with Matilda Andersson, MD of Crowd DNA, about how consumer understand safety now and what should consumer brands do to deliver it to their customers and employees.
Our founder Kate Nightingale contributed to the talk for the Future of Retail Festival 2020 giving insights on how to ensure a sense of safety and design positive customer experiences.
We have looked at the impact of lockdown over the relationship with our homes and the resulting changes in consumer behaviour.
Customers have developed new expectations and to flourish, retail must be able to meet them. We have looked at how retailers need to adapt in order to fulfil consumers’ needs and new shopping behaviours.